It’s no surprise that Disney produces some top tier leaders and visionaries, but what makes Disney leaders so magical?

It’s the “integrators” backstage that know how to bring their most innovative ideas to reality!Because as they say, “The show must go on!”

This week’s guest explains how she was able to execute some of the most complex of ideas and processes during her time at Disney.

As a Cast Member, she spearheaded Workforce Management and productivity for the Disney Sports and Recreation businesses, launched large-scale work such as bringing the Disney Service Basics to life at Walt Disney World, and many more areas of business behind the scenes…

Now, she consults leaders and entrepreneurs on how to fix, build, and grow their businesses to heights higher than Cinderella’s castle.

Listen in as Rita welcomes Heather Havey, former Disney Cast Member, and mastermind behind Heather Havey Consulting, to have a magical discussion about how leaders of all kinds can bring their ideas to reality.

In this episode, Heather and Rita discuss:

- Heather’s most magical and most challenging moments as a Disney cast member

- The tremendous impacts of 9/11 on Disney, its cast members, and its customers

- The power of empathy and a people-focused approach to customer relations

- Tips and tools for entrepreneurs and leaders in an ever-changing, tech-driven world

- Best practices for guest follow-ups and ensuring a positive customer experience + Disney’s method of “Discover and Recover”

- Skills learned at Disney and GE that have boosted Heather’s professional development

- What inspired Heather to shift to entrepreneurship and consulting

- The new technology system she designed and implemented at Disney that increased automation and trackable workflow while reducing design labor by 50%

- Differences between leaders and integrators & How they can successfully work together

Be sure to stick around for the Disney Rapid Fire Questions segment! You won’t want to miss Heather’s answers!

Do you wish to connect with our special guest?

Connect with Heather on LinkedIn: www.linkedin.com/in/heatherlhavey

Visit Heather’s website: www.heatherhaveyconsulting.com

Email her: heather@heatherhaveyconsulting.com

Tune in to every conversation about making magic in business on Apple Podcasts, Spotify, and Google! Leave a rating and review so we can keep making magic!

Listening on a desktop & can’t see the links? Just search for Bippity Boppity Business in your favorite podcast player.

Connect with Rita:

Visit her website: https://bippityboppitybiz.com

Connect with her on LinkedIn: www.linkedin.com/in/ritaricha

Innovators & Integrators: How to Turn Your Most Magical Business Ideas into Reality with Heather Havey [Former Disney Cast Member]